Refund Policy

A refund will be issued, upon request, and with supporting proof and/or evidence from the customer, for the reasons listed below under Acceptable Reasons for a Refund. Not withstanding the above, EaglesEditing, reserves the right to grant or deny refunds to anyone at our sole discretion.

Acceptable Reasons for a Refund:

  1. Applicable for Credit/Debit card payment - someone has used your credit/debit card fraudulently.
  2. Any other illegal or non-approved/non-sanctioned use of your credit/debit card or billing information.
  3. If there is a mistake made, as solely determined by EaglesEditing, with respect to two or more payment transactions being processed for ONE submission. This is defined as a double-payment for the same submission.

Requesting a Refund:

To request a refund, please email with details of your request.

Details to be include in your request; indicate which submission is to be refunded (including invoice number), supporting documents (proof of double payment), complete name, mailing address and telephone number.

Refund requests are processed in the order in which they are received, and you will have the opportunity to provide us with all the necessary details required to process any refunds that fall within the Acceptable Reasons for a Refund.

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